Missing Mile 90

Help new drivers find their footing in the first 90 days.

Early confusion can become a reason to leave. Give drivers consistent support and give your team visibility into the moments that need attention.

Observe and listen

Understand what drivers experience as they move from orientation into daily work.

Support and measure

Give drivers practical guidance while tracking agreed measures of experience, safety, and retention.

Improve with context

Review recurring issues and identify changes your team can put into practice.

Your next steps

A clear path forward.

  1. Define your goals

    Discuss the driver group, current challenges, and what success should look like.

  2. Agree on a 90-day program

    Confirm support, reporting, responsibilities, and measures before work begins.

  3. Review and improve

    Use driver experience and recurring reports to guide practical adjustments.

Take the next step

Make the first 90 days a stronger start.